Shipping Policy
At Slonkaz, we aim to make everyday shopping simple and reliable. This Shipping Policy explains how we process, ship, and deliver your order.
Our Shipping Approach
Slonkaz offers a range of practical home, kitchen, garden, automotive, and everyday-use products.
Many of our products are shipped directly from trusted manufacturing partners and global fulfillment centers. This allows us to offer a broader product selection while maintaining an efficient fulfillment process.
This direct-to-you approach allows us to:
- Offer a broad range of practical everyday products
- Maintain straightforward and competitive pricing
- Use an efficient global fulfillment network
We appreciate your patience and understanding as orders move through our fulfillment and delivery process.
1. Processing Time & Shipping Fee
Every Slonkaz order is prepared and processed before shipment.
Order Processing Time:
Please allow 2–4 business days for order processing, order verification, and packaging before shipment.
Peak Seasons (Holidays / High-Volume Periods):
Processing times may extend up to 5 business days during peak seasons or periods of high order volume.
Shipping Fee:
We offer a flat $5.99 USD shipping fee on all orders, regardless of destination.
2. Estimated Delivery Times
Because Slonkaz products may be fulfilled through different global fulfillment partners, estimated delivery times can vary depending on destination and carrier conditions.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / UK / Australia | 11–16 Business Days |
| Rest of World | 15–20 Business Days |
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may be affected by carrier delays, customs processing, weather conditions, holidays, or other circumstances outside our control.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, when tracking is available.
- Tracking updates may take 1–3 business days to appear after the shipping label is created
- Tracking information may not update immediately while a package is moving between carrier facilities
4. Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.
- Any customs fees, duties, or import taxes assessed by local authorities are the responsibility of the customer unless otherwise stated at checkout
- Slonkaz is not responsible for delays caused by customs clearance or local import procedures
Customs requirements and fees vary by country and by product type. Customers are responsible for understanding any applicable import requirements in their destination country.
5. Order Modifications & Cancellations
We begin processing orders promptly after they are placed.
If you need to change your shipping address or request an order cancellation, please contact us at service@slonkazglobal.com within 12 hours of placing your order.
Once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.
6. Lost or Damaged Packages
If your order arrives damaged or appears to have been lost in transit, please contact our customer support team so we can review the issue.
Damaged Items:
If your package arrives damaged, please contact us within 72 hours of delivery and provide clear photos of the damaged item and packaging. After review, we will provide an appropriate resolution in accordance with our applicable return or refund policy.
Lost in Transit:
If the shipping carrier confirms that your package has been lost in transit, please contact us so we can review the shipment and provide an appropriate resolution.